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Thank you for shopping with us! We hope you are happy with your purchase, but sometimes the rug you buy simply does not fit your space. You can arrange a return and we can offer an exchange or refund*.

Please email customer service at  to request a return within 14 days of receiving the items you purchased.

The buyer is responsible for return postage. *International orders will be available for credit only rather than a refund. Made-to-order items are non-refundable.

Please note that all returned items must be in original condition, unused, with all original tags and labels attached.